State Farm® Insurance Agent Mike Rybinski

"I've been a customer with this agency over 9 years. The staff is friendly and I love handling my business with Josh and Mike. They always find solutions that fit my needs. Keep up your excellent service."

"I have enjoyed the personal touch Mike's office provides - excellent communication and support from their team."

"Customer service depends on how much you pay them because they're view point is " Your lil payment is....." As if anyone's payment is a lil bit will depend on how they treat you. I been with this actual office for 10 years. No DUI, traffic violations. But if you use your towing for not one car but TWO or more. You might as well look for another insurance company because they will drop you even before the cancellation date on file. I have never had any other insurance office state the reason for cancellation is towing and drop me. Didnt even wait for the "Grace Period" i was verbally told is (two weeks) and its always been that way. Still calls me like nothing is going to happen or have the guts to tell me what they were going to do to me over the phone. Not even from towing one year, two years but 4 years. Why not go back all years! There was years in between when i didn't even use my towing! If this is how you treat someone for paying you for years then i appreciate you showing me how feel(personally). Didn't see much diversity in the office anyway so i can assume why they dont want my money anymore. Please ask questions and shop around. Customer service is very important and if they even thought i would recommend them now versus before. Dont use State Farm! And i been with the company before Mike came to work there. His customer service doesn't seem genuine. Unfortunately I didn't stay this long because of the customer service in the first place. Even charged me for two life insurance policies when i told them i only wanted one (Sneaky). Glad you showed me your true colors State Farm. Just to clarify i know everyone has a job to do. The fact that i have changes made i didn't know about without communication especially if i didnt ask for it or its different than what i asked and was told. Nobody should have to discover anything is different on their policies especially when there is communication established before and is told "everything is fine" but on paper its different. The decision may be from corporate but its the delivery of the information to the customer that shows if you want their business or not. I appreciate the service from the one or two people i usually talked to because they are just doing their job. Again this is from how i felt i was treated based on the honesty i received from others about what could happen. And i paid money to a company for this treatment as if my money didn't matter . Reached out to me personally to switch back from another company because the rates offered were slightly lowered. I felt bamboozled multiple times but i still stayed and paid for this to happen in this manner. Especially since i was told something different than what was factual. The company made the decision for me. I really didn't have a choice."

"Wonderful agents in Mike’s office. You can tell they really care about you and your needs."

"Talked with a representative over options for car insurance, life and disability insurance. They were very kind and respectful and explained everything very well which was fantastic for someone like me that has no idea anything about insurance. Was given a great deal that was cheaper than what I was paying for. Could not suggest going anywhere else for insurance now. Sublime service!"

"Just signed up for auto and life insurance with Mike’s agency, and couldn’t be happier with my service, and the coverage they helped get in place for me. They saved me money and helped me understand the value of insuring my life, to make sure my family is taken care of in the future. I would recommend working with them for allllll your insurance needs! Shoutout to Dani for following up, and making the process stress free! 🥰"

"Dropped my policy on short notice through text message"

"Dani provided exceptional service to my inquiries regarding my HO-6 insurance coverage. She went above and beyond to review all of my current coverage information. She was very knowledgeable and patient! Thank you for your kindness. You are a gem!"

"Awesome group of people, so helpful and easy to work with!!!"

"The customer service lady “Dani” was EXCELLENT! She was pleasant, knew her business, patient with me searching for an auto VIN, and efficient. Thanks Dani and State Farm ! Dave (who just moved to VCU Richmond from Hawaii)"

"I had the best experience I could even ask for JOSHUA is definitely one of the best agents I had the pleasure of speaking with he is so kind I highly recommend him so if anyone is looking for insurance or life insurance ASK FOR HIM I don’t normally do reviews but I felt that I needed to do one for him and crazy part is I don’t even know him but he made me feel so comfortable like I knew him for years 🙏🏽"

"Saved a bunch of $$$ by switching!"

"I switched to Mike due to terrible service I was receiving from my previous StateFarm agent in my home city; changes were getting made to my policy without my knowledge. Switching to Mike, I thought things were going to be okay since he was highly communicative about policy renewals and collecting payments. When things get serious though, he is impossible to get in touch with. I have been calling for 2 weeks and even had emails sent to receive no call back. When I do call in, I'm continually told he isn't available and then routed into the 1-800 customer service phone tree navigate prompts and have to explain my situation repeatedly. Repairs done to my vehicle a year ago are already falling apart. I went through a shop my previous agent highly recommended instead of using the place I had a previous positive experience with. I'm regretting that now, because StateFarm is just shrugging about whether or not that claim can be revisited for further repairs. The claims agent had ME track down the name of the glass repair place my previous agent recommended. The agent told me there was nothing in my records, but when I called someone else, I got "I don't know why they would say that, it's right here in your records". Now that I need a simple bumper piece fixed, I am getting the runaround again by StateFarm and the collision repair company. I pay for rental coverage and the SUGGESTED repair shop by StateFarm is stating they won't be able to make repairs within the timeframe allotted for the rental and that 40% of their cars are totaled. It's the corner of a bumper!!! Seriously?! It took the claims agent for this repair OVER A WEEK to take my call for a recorded statement about the accident. I still can't get Mike on the phone to get an idea of what to expect based on his experience. It's taking HOURS of my time trying to solve something all of these people are being paid to solve. It is unacceptable and this now seems the standard for StateFarm. "Like a good neighbor, StateFarm is there"?. LOL, apparently not. Response to Mike since Google does not allow a reply: I'm not worried about excuses for why you were so incredibly unhelpful and unavailable as an agent. The bottom line is I am a customer who pays for your services and I was more than patient in allowing you time to resolve them, let alone contact me back. In under 24h, another agent was able to make contact regarding the two claims and resolve the issues you sent me running around for 3 weeks over. Do better."

"Mike is very knowledgeable and so personable. Knows Richmond so well and is a pleasure to speak with. I’ve used State Farm for years and they never disappoint! Definitely recommend Mike and his insurance agency!"

"Josh Price (agent), FABULOUS! So personable, helpful, and punctual. He has gone overboard in assisting me with vehicle insurance, and delivered. I let him handle all my insurance needs, which saved me a lot of money. This is your guy if your looking for a true insurance agent."

"Matthew and Josh were a great help and provided good ole fashioned "polite manners with speedy customer service" for completing my auto insurance needs. Worth doing business with. Patrick Moore"

"STATE FARM IS IT!!! My agent Matthew was PHENOMENAL! He answered all my questions and concerns and made me feel at ease. Please take care of Matthew, I need him to stay as my agent!! Thanks State Farm for being my new insurance family!!!"

"Josh made switching to state farm so easy and fast. He was knowledgeable, answered all my questions and was able to get everything set up in a day. Also they matched my old policy but at a way better rate. Josh is the best!"

"He really helped me find the problem thank you."

"I love these people, especially Matthew, him and Mike are the most helpful people, everything’s always answered properly and taken care of.Whether be adding children to a policy or whether be adding cars or somethings wrong with the house, they take care of us."

"I’ve insured over 4 vehicles with these gentleman they are always curtious and professional."

"Matt is absolutely great at what he does he literally explained everything I needed to know and helped me get the coverage I need for me and my child. I would recommend anyone to State Farm ask for Matt."

"I wish everyone was like Mike and Josh. This was the best customer service that I have experienced thus far. Thank You guys I recommend State Farm in Va to everyone."

"Matthew was an amazing help 😊 and got me set up for auto and life insurance. 10/10 recommend he is very knowledgeable 💚"

"I inherited Mike when my insurance person retired. I had been with her for 20 years and I was a little unsure about this new guy. I can tell you a year later I cannot thank Mike enough. He has answered every question, completed every request, and gone above and beyond what was Necessary. When our bank miss placed our insurance document 3 times, Mike replaced it every time and never made me feel as if I was being a pain, even though I know I was. Thank you Mike. I have been a State Farm client for over 27 years and it’s brokers like you that keep me there."